Go beyond the basics of NPS ®

Collect, understand, and act on your customer feedback with SurveyMonkey CX

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Create Survey
Create

Surveys your customers will love

NPS Surveys


Stunning

Beautiful, brief, and branded

CX surveys are quick, clean, and branded for your business. They keep your customers happy while getting you the data you need.

NPS

Based on NPS

All CX surveys begin with the Net Promoter® question – "How likely would you be to recommend X to a friend or colleague?" – and follow NPS best practices.

Easy Editing

Easy editing

Change colors, upload your logo, customize language, and edit questions in a fast and fun interface.

NPS Embed

Embedded NPS question

We embed the NPS question in invitation emails for maximum response rate. Fewer clicks for your customers – more responses for you.

Responsive

Responsive emails and surveys

CX surveys look great on every device - iOS, Android™, and all modern desktop browsers and email clients.

Followup

Ask follow-up questions

Create your own custom follow-up questions to gain deeper insight into your NPS data. See plans & pricing for availability.

Collect Data
Collect

Flexible data collection – so you can build the NPS program you really want

Data Sources


customer list

Upload customer lists

Upload your customer lists, and let us send the emails. We take care of maximizing deliverability and response rates.

surveymonkey

Import from SurveyMonkey + TechValidate

Continually import NPS data captured with SurveyMonkey and TechValidate.

salesforce

Trigger NPS surveys from Salesforce®

Trigger NPS surveys based on business logic in Salesforce. CX will also sync NPS data back into Salesforce.

marketing automation

Embed CX surveys in marketing campaigns

Trigger CX surveys from marketing automation systems like Marketo, Eloqua, Responsys and email service providers like MailChimp.

web link

Share a survey link

Collect NPS data simply by sharing a survey link with your customers.

API

Trigger surveys with our API

Use our API to trigger CX to send a survey invitation via email.

Analyze Results
Analyze

Analyze your customer satisfaction like a pro – no PhD necessary

NPS Analytics
Dashboard

Intuitive dashboard

Get the 64,000-foot view, and instantly drill down to spot problem areas.

trends

Real-time NPS trends

See how satisfaction is changing over time. Identify dips and proactively take corrective action.

filter

Powerful filtering

Instantly filter, segment, or cross-tab NPS by date, answer, country, or any other attribute.

text analysis

Automated text analysis

Sophisticated algorithms auto-categorize open-ended responses so you don’t have to read and tag each one.

driver analysis

Key driver analysis

Understand the drivers behind your NPS, and identify your key strengths and areas for improvement.

nps map

NPS maps

Get a global view of your customer satisfaction with automatic response geotagging and interactive maps.

surveymonkey

SurveyMonkey NPS benchmarks

See how your NPS compares with your peers’ using the world's largest NPS benchmark dataset.

segment and filter

Filter & segment by custom attributes

Segment & analyze your customer base however you like – just append attributes to your customer lists.

revenue impact

Connect NPS to revenue

Know the impact your NPS is likely to have on your future revenue, and plan campaigns knowing the revenue upside.

Automate CEM
Automate

Put your customer experience program on autopilot

NPS Surveys
customer lifecycle

Reach each customer at the right time

Automate your customer feedback data collection through triggered surveys sent at specific milestones in the customer journey.

periodic survey

Schedule periodic NPS surveys

Monitor customer satisfaction quarterly, biannually, or annually, and choose whether to send surveys immediately or during a specific timeframe.

survey reminders

Automated survey reminders

Choose how many reminders customers who have not responded to your survey will get, and how frequently they will receive them.

survey throttle

Prevent over-surveying

Set up global or per-survey throttling rules to stop customers from receiving too many requests for feedback.

Share Insights
Share

Get critical insights to the teams that need them

democratize data

Inform your whole org

Democratize access to your customer sentiment data.

export data

Export your data anywhere

Download your customer data for use in Excel and other analysis tools.

salesforce

Automatically sync your data to Salesforce

Put your customer feedback data at the fingertips of your sales and customer success teams so that they can take faster action.

collaboration
Results
Get Results

No need to be a survey scientist to get great results

survey science

Recommendations backed by science

CX will recommend what questions and NPS drivers to use in your survey based on your use case and industry.

surveymonkey

Created by the world’s #1 survey platform

Our survey scientists have perfected the Net Promoter System® survey to deliver richer insights.

customer success

A team of experts ready to assist you

Our Customer Success team will ensure that you get the most out of the platform.

Ready to build a world-class NPS program?

Experience how SurveyMonkey CX can help your business.

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