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Inefficiencies managing the amount of manual work to send surveys periodically
Lack of clarity of how to best set up surveys to elicit actionable insights
Difficulty analyzing results across different surveys sent at different time periods
Trouble understanding how to connect NPS results to revenue impact
Too much manual overhead creating and compiling reports for stakeholders
Growing pains in figuring out how to monitor and close the loop with customers
Say goodbye to sending surveys manually. Trigger personalized surveys through multiple channels that reach customers when they are most receptive.
Our survey scientists have perfected the Net Promoter System® survey to maximize response rates and deliver richer insights.
View CX’s intuitive dashboard, and instantly spot trends and potential problem areas that require a deeper dive.
Access powerful features — from NPS key driver analysis, to sophisticated open-ended response auto-categorization, and revenue impact planning.
See how your NPS compares with your peers’ using SurveyMonkey Benchmarks, the world's largest NPS benchmark dataset.
Close the loop with your customers directly from CX. Send follow-up messages to your customers, assign tasks to your team, and sync data to Salesforce.
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import responses and NPS data
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Need extra help? Our customer success team will connect with you one on one to help you get the most out of CX.