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Import SurveyMonkey NPS data
See NPS trends from the get go. Get historic data in your CX account in minutes by importing responses from prior SurveyMonkey NPS surveys.
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Need extra help? Our customer success team will connect one on one with you to help you get the most out of CX.
Get a clear overview, then drill down
Intuitive, interactive dashboards give you the 64,000-foot view and let you drill down instantly to uncover problem areas.
Understand what's driving your NPS
Driver analysis shows you your key strengths and areas for improvement.
See how you compare vs. your peers
Built-in SurveyMonkey benchmarks compare your NPS to other similar companies so you can see where you stand.
Categorize responses with automated text analysis
Sophisticated algorithms auto-categorize open-ended responses so you don't have to read and tag each one.
Connect NPS to revenue
Understand your revenue risk, and plan the revenue upside of converting passives and detractors into promoters.