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NPS Import

Import SurveyMonkey NPS data

See NPS trends from the get go. Get historic data in your CX account in minutes by importing responses from prior SurveyMonkey NPS surveys.

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Need extra help? Our customer success team will connect one on one with you to help you get the most out of CX.

NPS analytics

Powerful analytics

Keep a steady pulse on customer satisfaction, and know how you compare against your peers. Benchmark your product, brand, or company NPS periodically. Use that information to build strategic customer-focused plans.

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Get a clear overview, then drill down

Intuitive, interactive dashboards give you the 64,000-foot view and let you drill down instantly to uncover problem areas.

NPS Analysis

Understand what's driving your NPS

Driver analysis shows you your key strengths and areas for improvement.

Key Driver Analysis

See how you compare vs. your peers

Built-in SurveyMonkey benchmarks compare your NPS to other similar companies so you can see where you stand.

NPS Benchmarks

Categorize responses with automated text analysis

Sophisticated algorithms auto-categorize open-ended responses so you don't have to read and tag each one.

Text Analysis

Connect NPS to revenue

Understand your revenue risk, and plan the revenue upside of converting passives and detractors into promoters.

NPS Revenue Impact

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