Meet SurveyMonkey CX

A turn-key solution to automate your NPS ®

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NPS Surveys


The challenges CX solves

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Inefficiencies managing the amount of manual work to send surveys periodically

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Lack of clarity of how to best set up surveys to elicit actionable insights

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Difficulty analyzing results across different surveys sent at different time periods

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Trouble understanding how to connect NPS results to revenue impact

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Too much manual overhead creating and compiling reports for stakeholders

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Growing pains in figuring out how to monitor and close the loop with customers

If these ring true to you, you’re ready to take your NPS program to the next level with SurveyMonkey CX.

How is CX different from SurveyMonkey?

CX is a dedicated NPS solution with powerful features designed to collect, understand, and act on your customer feedback.

NPS Analytics
text analysis

Automate your outreach

Say goodbye to sending surveys manually. Trigger personalized surveys through multiple channels that reach customers when they are most receptive.

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Customize surveys using our proven methodology

Our survey scientists have perfected the Net Promoter System® survey to maximize response rates and deliver richer insights.

Dashboard

Get your NPS highlights at a glance

View CX’s intuitive dashboard, and instantly spot trends and potential problem areas that require a deeper dive.

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Do superior analysis

Access powerful features — from NPS key driver analysis, to sophisticated open-ended response auto-categorization, and revenue impact planning.

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Benchmark your NPS vs. your peers’

See how your NPS compares with your peers’ using SurveyMonkey Benchmarks, the world's largest NPS benchmark dataset.

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Take action quicker

Close the loop with your customers directly from CX. Send follow-up messages to your customers, assign tasks to your team, and sync data to Salesforce.

Watch a 2-minute overview of SurveyMonkey CX

 
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Easy to get started.

Ready to be a customer satisfaction hero?

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Free trial – no credit card needed

Access our free, no commitment trial.
No hidden charges.

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Import SurveyMonkey NPS data

Easily import responses and NPS data from SurveyMonkey with the click of a button.

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We're here to help you

Need extra help? Our customer success team will connect with you one on one to help you get the most out of CX.


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