Plans that fit your business needs.

Transparent, simple pricing.

Starter

The basics to start automating your Customer Experience Management.

$299/mo billed annually
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responses

1,000 responses per year

question

3 Users

question

0 follow-up questions

support

Standard support

Email + live chat

gauge

Standard analytics

See below

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Essential

Ideal for mid-sized companies that need CX benchmarks and multi-lingual surveys.

$699/mo billed annually
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responses

5,000 responses per year

question

10 Users

question

5 follow-up questions

support

Premium support

Standard support, plus personalized onboarding & setup

gauge

Enhanced analytics

NPS® benchmarks
Key driver analysis

support

Advanced features

Multi-lingual surveys
Automated text analysis
NLP-based auto-tagging

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Most Popular

Enhanced

Great for organizations looking to understand the revenue impact of CX programs.

$999/mo billed annually
Get a Demo
responses

15,000 responses per year

question

25 Users

question

8 follow-up questions

support

Premium support

Standard support, plus personalized onboarding & setup

gauge

Enhanced analytics

NPS benchmarks
Key driver analysis
Revenue impact analysis

support

Advanced features

Multi-lingual surveys
Automated text analysis
NLP-based auto-tagging
User roles

Get a Demo

Enterprise

Our most sophisticated package for larger companies and teams building advanced CX programs.

For the best pricing talk
with our dedicated sales team.
Contact Sales
responses

Pricing based on response volume

question

Pricing based on # of users

question

10 follow-up questions

support

Dedicated support

Dedicated customer advocate, plus custom CX program design

gauge

Enhanced analytics

NPS benchmarks
Key driver analysis
Revenue impact analysis

support

Advanced features

Multi-lingual surveys
Automated text analysis
NLP-based auto-tagging
User roles

salesforce integration Salesforce® integration

Contact Sales

Powerful features in every plan:

message

Beautiful, branded surveys

CX surveys look great on any device and beautifully reflect your brand. All surveys include:


  • check NPS question embedded in email
  • check Your brand color
  • check Your logo

message

Advanced analytics built in

Our standard analytics package goes miles beyond the competition to deliver you richer insights, including:


  • check Real-time NPS trends & map
  • check Automated text analysis
  • check Drilldown reports

message

Email & triggered NPS surveys

Survey your customers how and when you want. Deliver scheduled or triggered NPS surveys via:


  • check Email
  • check Weblink
  • check API

users

Collaboration Tools

Other tools hinder collaboration. We don't. Add team members, have conversations in CX, and assign follow-up tasks.

filter & segment

Powerful filtering

Filter and segment your customers in real time by sentiment, country, account, or your own custom data. Instantly cross-tab by any customer attribute or survey answer.

surveymonkey

Import existing NPS data

Get more out of your existing SurveyMonkey or TechValidate NPS data by importing it into CX to access more detailed reports and analytics.

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Frequently asked questions


Is a credit card required for my free trial?

No. A credit card is not required for a free or trial account - so you can sign up with no commitment. Payment information is only requested when you are ready to begin a paid subscription.

Can I sync my SurveyMonkey or TechValidate data into my CX account?

Yes, data can be automatically imported from SurveyMonkey and TechValidate into CX so you have the most up to date view.

What happens at the end of my trial?

You will have the option to subscribe to a paid subscription or lose access to your account.

Can I export my data during the trial period?

No, exporting data is a paid subscription feature.

What happens to my data if I don't subscribe?

We’ll retain your data for 30 days after the end of your trial period after which we’ll purge it from our system to ensure your privacy and security.

Ready to build a world-class NPS program?

Experience how SurveyMonkey CX can help your business.

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