Plans that fit your business needs

Plus a zero commitment free trial

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Essential

Great for teams that are just starting with Customer Experience Management.

question

0 follow-up questions

support

Standard support

Email + live chat

gauge

Standard analytics

See below

starting at
$100
per
month
billed annually
Start Free Trial
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Enhanced

Ideal for mid-sized companies that need to benchmark their customer satisfaction.

question

2 follow-up questions

support

Premium support

Standard support, plus personalized onboarding & setup

gauge

Enhanced analytics

NPS® benchmarks
Key driver analysis
Revenue impact analysis

starting at
$500
per
month
billed annually
Start Free Trial
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Ultimate

Our most sophisticated package for larger companies and teams building advanced CX programs.

question

10 follow-up questions

support

Dedicated support

Dedicated customer advocate, plus custom CX program design

gauge

Enhanced analytics

NPS benchmarks
Key driver analysis
Revenue impact analysis

cloud

Salesforce® integration

Contact Us
for pricing
Get a Demo

Every plan includes:

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Beautiful, branded surveys

CX surveys look great on any device and beautifully reflect your brand. All surveys include:

  • check NPS question embedded in email
  • check Your brand color
  • check Your logo

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Advanced analytics built in

Our standard analytics package goes miles beyond the competition to deliver you richer insights, including:

  • check Real-time NPS trends & map
  • check Automated text analysis
  • check Drilldown reports

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Email & triggered NPS surveys

Survey your customers how and when you want. Deliver scheduled or triggered NPS surveys via:

  • check Email
  • check Weblink
  • check API

users

Unlimited users

Other tools limit your collaboration. We don't. Add as many team members as you like.

filter & segment

Powerful filtering

Filter and segment your customers in real time by sentiment, country, account, or your own custom data. Instantly cross-tab by any customer attribute or survey answer.

surveymonkey

Import existing NPS data

Get more out of your existing SurveyMonkey or TechValidate NPS data by importing it into CX to access more detailed reports and analytics.

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Frequently asked questions

Is a credit card required for my free trial?

No. A credit card is not required for a free or trial account - so you can sign up with no commitment. Payment information is only requested when you are ready to begin a paid subscription.

Can I sync my SurveyMonkey or TechValidate data into my CX account?

Yes, data can be automatically imported from SurveyMonkey and TechValidate into CX so you have the most up to date view.

What happens at the end of my trial?

You will have the option to subscribe to a paid subscription or lose access to your account.

Can I export my data during the trial period?

No, exporting data is a paid subscription feature.

What happens to my data if I don't subscribe?

We’ll retain your data for 30 days after the end of your trial period after which we’ll purge it from our system to ensure your privacy and security.

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