Improve your customer experience at every interaction

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Monitor your customer lifecycle
Mobile NPS

Track customer satisfaction throughout the customer journey

Get a full understanding of how you are delivering on customer expectations throughout their entire journey and make it better:


Triggered surveys

Trigger NPS surveys

Trigger surveys after all relevant customer interactions - purchase, onboarding, completed action, churn, etc.

alert

Identify improvement areas

Use driver analysis to understand your biggest strengths and top areas for improvement.

heart

Reapply best practices

Learn from customer interactions that are working well, and apply practices to those that need improvement.

Benchmarks
Benchmark your NPS®
NPS Benchmarks

Measure your relationship with your customers and benchmark it against your competition

Keep a steady pulse on customer satisfaction, and know how you compare against your peers. Benchmark your product, brand, or company NPS® periodically. Use that information to build strategic customer focused plans:


Periodic surveys

Send periodic surveys

Send Brand, Product or Relationship-oriented CX surveys on a specified time interval.

Survey throttle

Manage your relationship with your customers

Exclude anyone who has received a survey since your last Relationship NPS survey.

revenue target

Connect NPS to revenue

Do powerful analytics and revenue scenario planning to inform customer centric plans.

improve
Measure every service interaction
NPS lifefycle surveys

Refine your customer support motions using feedback at every support touchpoint

Get a full understanding of how you are delivering on customer expectations throughout their entire journey and make it better:


Salesforce

Integrate with Salesforce®

Use webhooks to trigger automatic post-case NPS surveys directly from Salesforce.

vision

Find trouble spots faster

Analyze trends and filter your NPS data to quickly diagnose problem areas.

close the loop

Close the loop

Sync your NPS data back into Salesforce so you can trigger follow-up cases for dissatisfied customers.

Ready to be a customer satisfaction hero?

Experience how SurveyMonkey CX can help your business.

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